With respect to SharePoint user adoption, End-user Training has minimal effectiveness or value.
Discuss…
I fully agree with the part ” Dont Call it SharePoint”.. it’s the corporate intranet, the project site, or the new Enterprise Wiki. Â It is based on SharePoint, but don’t sell it to the End User as SharePoint.
Tell them what is based on, but don’t say it 20 times, focus on how the features will help make their jobs easier instead!
Thanks Stephen, some good comments there. Absolutely agree that it needs to be a sustained activity and just relying on classroom training is no longer feasible/
I also 100% agree that users need to have a reason to use SharePoint, which is why I focus so much on vision in my client engagements.
Wow that’s a tough one but I think it’s all down to planing and where training fits in to things.  As @Jesper has said what are we training users on, SharePoint, a product of SharePoint etc
For the most part for me though it’s a mixture of things like small introductions here and there to small group to spread the word through their team which i then follow up on.  How you delivery training has also changed i don’t think the classroom model works very well anymore in SharePoint end user terms.  Keeping the momentum going is also important, don’t just stop offering training just because the Intranet has launched, drop in session are great for that.
@Wendy has it right too many people need to see a reason to use SharePoint, a really basic quick win for me has always been a holiday planner.  Sounds silly but it’s quite surprising how companies manage leave.
Thanks everyone for your comments so far, some great conversation!
Despite being disruptive, I do see a place for training, but it has to be done in the right way for the right ends, all too often I see people leaning on training as a crutch for user adoption.
As you all have said, training is part of the change management and user adoption puzzle, I personally think it’s a very small part, I wouldn’t miss it out of my plans, but I would certainly be focusing on other aspects.
Quality End-user training is one of the success factors for user adoption.
So yes, End-user Training could have minimal effect when not enough effort is put into all other important success factors for user adoption.
So this Thought is wrong. End-user Training has effectiveness or value, when being part of a program of activities focus on user adoption (like: ease of entry, ease of use, online help, moderators, a communication plan, etc. )
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