Hi – we are having trouble with one team member’s audio in audio/video chats, both in the Teams app on windows and through a browser. There is no problem when it is a one-to-one chat but as soon as the other person is added the audio becomes very quiet and impossible to hear. Any suggestions?
Thanks,
Tanya
Make sure you’re not on mute
In your call, take a look at the microphone button, if there’s line through the microphone then you are currently on mute (silenced), click the button to unmute yourself.
Select the right audio device for the call
In your call, in the call controls bar, click the ‘More Actions’ button , from the menu select the ‘Show device settings’ item. ‘Device settings’ will open in a sidebar will to the right, in this sidebar you can choose your preferred devices for audio and video.
Look at your device’s mute buttons
If you’re working on a device like a laptop, it might have a dedicated mute button for the speakers and microphone, on the keyboard or elsewhere.
Using a headset? That might also be on mute or needs to change modes
If you’re using a headset that has it’s own mute/unmute buttons, double-check that it’s not muted. Some headsets also come with multiple modes and/or channel, double-check that you are using the right one.
Check your headset’s user manual to identify the exact location of this button.
