Last week I created Alerts for an email “group” (One email address that goes to multiple people) on 3 Forms Libraries in our SP2013 production environment. To begin with the alerts were working fine. However, this week, they went awry. The alerts are being sent at the correct time of day each day (11 am). However, the links in the Alert is truncated… instead of showing the full URL like they did to begin with https://ourserver/forms/libraryname/etc. they are now all linking to forms/libraryname/etc.
I have no idea what may have caused this or how to correct it. I have alerts on other libraries set that are working fine.
I’ve created personal alerts on the same 3 forms libraries, and they work fine.
I’m stumped as to how I resolve this issue since I haven’t been able to replicate it.
Now that we are up to the March 2013 PU, Config Database Version 15.0.4881.1005, the alerts issues has been resolved.
Thanks to a wonderfully helpful SharePoint Community, the consulting firm who did our install has learned a thing or two as well. 🙂
One more update here. We’ve found we’re not up to baseline on the server updates, so we’re applying the March 2013 PU this weekend and we’ll see what that does. I have a feeling there are more CUs that should have been installed (Production servers were originally configured in August; SharePoint was reinstalled in November by an outside consulting firm… no clue why they didn’t do any of that then.)
Okay… here’s more details on the issue. If I click the form link from an email in Outlook on a machine that has Chrome as the default browser, the links work. If the default browser is IE (IE9, 32-bit… which is the required version for other of the college’s internal systems), then the link does the weird truncating thing and only gives the “relative” URL. instead of the absolute URl.
I tried again to recreate the issue and finally did.
I thought at first the IE9 issue was because that machine is running Office2010. However, the advising group rep who is having issues is running Office2013 and IE9, 32-bit.
I’ve had her try setting an alert to herself (her personal account and not the group account)… and see if htat makes any difference. That’s how we had to do it in SP2007, so it was worth trying.
If anyone has suggestions for me, I would greatly appreciate hearing them.
Thanks!
