I am trying to create an Approval Workflow on my SharePoint site but I cannot get it to send an email to the person listed as the 1st approver. The workflow creates a task (the task list is set up to send email notifications in Advanced Settings) but it does not send an email to the user. I am using the Out of Box Approval Workflow, so I am not sure why it is getting hung up. I did also test that email was working overall by setting up the users into the Approvers group, and they all received the email. I am not sure what I am missing otherwise but I am assuming it must be in the Central Administration or something.
Any help with this is appreciated.
Thanks!
Hey Nick! I was using the 2010 Approval workflow (we are using SharePoint Online) and I was creating one by copying the existing approval workflow in SP Designer. I ended up just creating one in the SP page directly yesterday using the OOB Approval Workflow instead of trying to create one in SP Designer based off that OOB workflow and that seems to work fine now. I was just about to update the ticket when you posted. Thanks!
hello Ken, a similar question was asked here, not sure if that solution helps?
Thanks Mark. Unfortunately I don’t think that is the issue. I did find out after some digging that my contact email is listed with as kenh@companyname.onmicrosoft.com instead of my actual email kenh@companyname.com. Not sure how to make this change on my end or if I even can as a Site Collection Admin.
What version of SharePoint are you using? 2013 on-prem? Make sure your user profile service is working. Also, are you doing a 2010 approval workflow, or a 2013?