Have a user who is having issues with an Excel spreadsheet in a document library. Every time she tries to open this spreadsheet, she is given a dialogue box to open or Save. If she opens, makes her changes, and saves the file, it’s saving it to the document download directory, not the SharePoint document library. she has to re-upload the file to the document library every time she updates a form.
I can go open the exact same file, make my change, and save it and the changes are automatically saved in the document library.
We are both running Office 2013. Both running Internet Explorer 10.
Has anyone else seen this issue and if so, how did you resolve it?
Hi Theresa,
We put our SP2013 site in Local Intranet sites instead of Trusted as we have found it works better with our InfoPath forms.
We have several other systems from our parent organization that are not compatible with IE10 or IE11.
We have some users on IE9 and some on IE10 depending on which systems they must access. I have one machine running IE9 that I keep set that way to troubleshoot issues. My other Windows machine is running IE10.
We upgraded her to Office 2013, as I thought having Office 2010 was causing the problem. I need to have IT go back and run repair on her Office 2013 install to be sure there wasn’t anything overlooked.
All of office was upgraded (Professional version). rebooted machine multiple times.
I Strongly recommend to Run Repair Options on the Local Machine. So there is no reflect of the dlls.
I have seen weird issues between SharePoint and Office Suite and how they behave after the upgrade and it has been resolved in most of the cases by running repair.
There will be no harm running it.
Robin
I would ask user to log in from a different machine (preferably yours) into her account this way you can isolate where the issue may be occurring!
If I remember correctly, the folder is passed as part of the URL when the document is opened. Is it possible that her page is rendering differently? If you open F12 on your browser and then click the link to open the document, it should fetch a URL like:
ms-excel:ofv|u|https://yourdomaingoeshere/sites/Dev/Shared Documents/Blank.xlsx
If that’s showing up in the browser, then it is something in Excel that is hosed. The best remedy for that is either repair or re-install.
