There have been many times where if we had a separate chat window with all the members actively working on someones problem, it wouldn’t have been so cluttered in the chat area. I think we could also do sub chats for things like development, SP reactions(LOL), or User profile Service not starting(Brad). Or even installing software that isn’t even SP (Vlad).
This would also help with a suggestion Vlad made to allow us to keep track and document solutions to problems, that way when people are searching we can hold a large or the largest repository of break fix solutions for SharePoint.
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I agree we need separate chat rooms. Â My only requirement though, unlike the previous solutions we’ve seen, is that there needs to be a default chat room that everyone joins. Â Without that, I feel chat becomes significantly less value as it’s exposure [to new users] is greatly diminished.
I like that idea, and if we can’t automate that system, we have the best Administrative Assistant the world has seen(@Brad…LOL)
It sounds like you are the developer/designer we need to implement this stuff also Paul! Great ideas!
I admit I’m guilty of not browsing the discussions much, but it certainly can be tricky to maintain history in a chat spanning days. Also, the discussions can contain more complex information such as code.
Perhaps something that can give the best of both worlds is to have the means to tag your chat post to create a special discussion post. Those special posts could then be displayed on the full-screen chat window in some way (panel on left or perhaps marquee at top/bottom?) to provide better visibility to them. Of course, you would likely need some sort of resolved/answered button so that list doesn’t just keep going forever.
yea, I think ultimately the discussion should be created from the chat, but I have seen where Discussions go unnoticed for a couple days, when one of the great things about the chat is the right here, right now free support! Granted we all have to help when we have time, and that is what makes this site work.
I know for example Adam posted his problem as a discussion and there wasn’t very much action, but then in the chat he was able to get Trevor’s attention and get his resolution. Vlad had an idea close to the top about starting to document our break/fix stuff so when you google Bing search we can start helping anyone with the same issue!
