There have been many times where if we had a separate chat window with all the members actively working on someones problem, it wouldn’t have been so cluttered in the chat area. I think we could also do sub chats for things like development, SP reactions(LOL), or User profile Service not starting(Brad). Or even installing software that isn’t even SP (Vlad).
This would also help with a suggestion Vlad made to allow us to keep track and document solutions to problems, that way when people are searching we can hold a large or the largest repository of break fix solutions for SharePoint.
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Agreed. I think something that’s often overlooked is directing a person with a complex problem to create a discussion post instead. This gives a more permanent place to discuss the issue. I usually do that and then post a link in chat so others can either post replies or discuss it in chat.
