There have been many times where if we had a separate chat window with all the members actively working on someones problem, it wouldn’t have been so cluttered in the chat area. I think we could also do sub chats for things like development, SP reactions(LOL), or User profile Service not starting(Brad). Or even installing software that isn’t even SP (Vlad).
This would also help with a suggestion Vlad made to allow us to keep track and document solutions to problems, that way when people are searching we can hold a large or the largest repository of break fix solutions for SharePoint.
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I admit I’m guilty of not browsing the discussions much, but it certainly can be tricky to maintain history in a chat spanning days. Also, the discussions can contain more complex information such as code.
Perhaps something that can give the best of both worlds is to have the means to tag your chat post to create a special discussion post. Those special posts could then be displayed on the full-screen chat window in some way (panel on left or perhaps marquee at top/bottom?) to provide better visibility to them. Of course, you would likely need some sort of resolved/answered button so that list doesn’t just keep going forever.
