Overdue task appears in report for user that has left the company

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3.75K viewsSeptember 25, 2013

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Gina McDonnell0 September 25, 2013 0 Comments

I have a user that was assigned a reading task that became overdue before she left the company. She is no longer in the group that was assigned the reading task.

After reading the documentation here:

http://support.collaboris.com/entries/20570518-What-happens-when-a-user-leaves-a-DocRead-audience-or-group–

I understand that the incomplete task is deleted.

Should the user still be appearing in the report as overdue?

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13 Answers

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score 0 · Answer 1 · 2013-09-30T21:29:00+00:00

Hi Vikki, Gina

I am out of ideas – can you raise a support ticket and I will get one of our engineers to have a look at it for you ? You can copy and paste the url to this discussion to save you typing it all over again.

Vikki I know you are probably familiar with our support system, but just in case, please raise a ticket here : http://support.collaboris.com

Thanks

Mark

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score 0 · Answer 2 · 2013-09-30T19:13:00+00:00

Hi Mark,

I know this sounds extreme but I set the Audience Sync job to run every minute so I could see it hitting the database and for some reason when I try to read the sql command I get… <The SQL command is unavailable.>

The DocRead event log just gives this message Finished synchronising users for group ‘Docread ZGA Employees part1’. and Finished user synchronisation process for web ‘http://sharepoint’.

Vikki

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score 0 · Answer 3 · 2013-09-30T19:06:00+00:00

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Mark Jones1.19K Posted September 30, 2013 0 Comments

Hi Vikki

Can you check the DocRead Event Logs please ? Are there any errors ? I have also asked Hugo to have a read of this to see if he can shed any light.

Thanks

Mark

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score 0 · Answer 4 · 2013-09-30T18:58:00+00:00

Hi Mark,

I checked to see if the user was in any of the following places:

User Profile Database – Not there
UserInfo table in Content Database – Not there
SharePoint Groups (ZGA Employees Part 1 and ZGA Employees Part 2) – Not there
Active Directory – Inactivated and not imported in any of the Connections that I set up

Then I checked the tables in DocRead and found the following:

[DocRead].[Readership].[Task] – She currently has a task assigned
[DocRead].[Readership].[User] – She is still listed as an active user
[DocRead].[Readership].[UserAudience] – She is still listed as a participant of the Sharepoint Group, ZGA Employees Part 1

We are using our Farm Account with Doc Read to make sure it’s not a permissions issue

Even though all of the jobs run, we don’t register changes. Any ideas?

I will keep looking also.

Thanks

Vikki

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score 0 · Answer 5 · 2013-09-27T17:02:00+00:00

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Gina McDonnell0 Posted September 27, 2013 0 Comments

Admin checked the SharePoint Profile store – everything looks fine there.

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Overdue task appears in report for user that has left the company

13 Answers

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