Hello,
I was wondering if someone could help me out with an idea I had for improving the search function for a lot of our documents. First, a little background of what I’m trying to get to.
Our company, of approximately 150 active SharePoint users, have a lot of Product documentation that gets uploaded into a document library. When the sales team and customer service department go to the current site to search for items, they are not getting relevant information, at least in their eyes. Currently I think they are using the built in search bar, without using any refiners. When they search for these documents, they typically need to get to them fairly quickly. One of the pain points I am hearing is the returned results are not relevant to what they’re searching for.
My goal is to improve this search feature and ensure their search results are relevant to their needs, all the while maintaining ease of use. My thought was to create a search page as the landing page for our Product Marketing page, and include easy to use refiners and setting up some search verticles.
My question is, should I create the search site as a new Site Collection, or can I keep it contained with the current site collection? What is my best bet to create auto-archiving rules of documents that are a year older?
Please let me know if there is another discussion post I should read or if there is another article out there that could point me in the right direction as I’m pretty new to this and I want to do things right.
-Thank You, Trevor Bensen
