I have a problem that I can’t seem to understand. I have a user who has set up alerts for a library with the settings shown below:
For some reason I cannot understand, the user with the issue does not get an alert when an item is added or when any other action is taken on the library. However, when other users, including me, set an alert with the same settings on the same library we get notified with no issues. We are connected to an SMTP server that does the sending.
Things we have tried:
- We checked to see if it may be a permissions issue but it is not.
- We also tried deleting the user’s alert and recreating it but to no avail.
- The user also checked their Outlook rules but there is none that would apply and we have verified that the user is able to receive mail from SharePoint.
Is there anything else that I can try to do in order to fix the issue? Any help is greatly appreciated.
Thanks Jason. I have received word from the user that they are setting alerts for a folder and not the library itself but I think the same steps should apply. Here is my findings.
- Immediate alerts timer job is running
- SMTP feature is not installed. (I’m a new employee with access to CA. Is there any negative effects on adding this? I tested myself and I (Farm admin) get notifications when adding items to folder)
- Outgoing email is configured in CA.
As I mentioned I tested but again I have a Farm admin perms so that might have a part in it. The user has Contribute perms but that should not pose a problem right?
