at my work we use teams through a server share that every on connects to, so teams is installed to the server and then each user runs the .exe
over the last week teams is not showing any files or tabs that a user has created, for instance I uploaded a file that works fine, but when I go to view that file all I get is a black screen, this is only the case with tabs that go out to the internet by the looks of it, or its any tabs created by the user, the conversations and main files area works fine, select a document to view it and black screen
Although I don’t fully understand the part about users running the .exe from the server instead of their own computer, I would try checking the following items first:
- Do any of the items that are broken in the client work in the web version of the phone app?
- If you go to the bottom right corner of the screen on a person’s computer, right click the Teams icon in the Windows tray and select “Get logs”. See if there are any errors logged in here.
- Since the Teams client automatically updates constantly, is having it on the server updating itself the way it would if it had been installed on a computer directly?
The only other thing I can think of might be low memory availability on the computer so it can’t process everything. I am not sure if there is a cache for Teams that can be cleared out like there is for SharePoint Designer, etc. but you could check.
Those are the only ideas I have for now.
Matthew
