I thought yesterday’s on-line chat was excellent. JOEL OLESON touched on User Adoption and I love that the SharePoint Community is starting to recognize this crucial issue.
Behind closed doors I’ve had countless CIO’s and other leaders complain “not everyone is using SharePoint”, “our users hate SharePoint “, “they can’t find anything or the worst – SharePoint just sits there collecting dust”. Some users even use derogatory names like $h^tPoint.
This is a disturbing trend I’ve seen in the last few months. We’re visiting too many SharePoint customers where both IT and users recognize SharePoint’s value but it is either not being used at all or, being used poorly. For example, well intended workflows still have manual work arounds; or we encounter frustration among users frustrated with the amount of time it takes them to find documents.
The rest of my blog can be found at: http://www.orangutech.com/sites/blogs/default.aspx
Hey Jim Kane, I fully agree that the business units are willing to invest intelligently and they are not being offered this kind of help. We are doing everything we can to advise, inform, and educate corporations to incorporate “User Adoption” strategies in their early planning and to communicate, communicate and communicate.
Thank you for your input! Barry
