I thought yesterday’s on-line chat was excellent. JOEL OLESON touched on User Adoption and I love that the SharePoint Community is starting to recognize this crucial issue.
Behind closed doors I’ve had countless CIO’s and other leaders complain “not everyone is using SharePoint”, “our users hate SharePoint “, “they can’t find anything or the worst – SharePoint just sits there collecting dust”. Some users even use derogatory names like $h^tPoint.
This is a disturbing trend I’ve seen in the last few months. We’re visiting too many SharePoint customers where both IT and users recognize SharePoint’s value but it is either not being used at all or, being used poorly. For example, well intended workflows still have manual work arounds; or we encounter frustration among users frustrated with the amount of time it takes them to find documents.
The rest of my blog can be found at: http://www.orangutech.com/sites/blogs/default.aspx
Hi Barry,
As Jim mentioned, unfortunately it often happens that user acceptance is neglected and many times we’ve come across the same problem. The IT & Business is focusing too much on the technical and business aspects and dismiss the importance of delivering value to the end-user. User training or solution-integrated help manuals get insignificant budgets due to an apparent lack of business value. As a result, this mostly induces decreased productivity and may very well compromise user acceptance (at least for some of the features).
