I thought yesterday’s on-line chat was excellent. JOEL OLESON touched on User Adoption and I love that the SharePoint Community is starting to recognize this crucial issue.
Behind closed doors I’ve had countless CIO’s and other leaders complain “not everyone is using SharePoint”, “our users hate SharePoint “, “they can’t find anything or the worst – SharePoint just sits there collecting dust”. Some users even use derogatory names like $h^tPoint.
This is a disturbing trend I’ve seen in the last few months. We’re visiting too many SharePoint customers where both IT and users recognize SharePoint’s value but it is either not being used at all or, being used poorly. For example, well intended workflows still have manual work arounds; or we encounter frustration among users frustrated with the amount of time it takes them to find documents.
The rest of my blog can be found at: http://www.orangutech.com/sites/blogs/default.aspx
I completely agree Barry – user acceptance is neglected and often goes unnoticed. Thankfully, SharePoint 2013 is making things a bit more intuitive, but until using SharePoint is as intuitive as using DropBox, this may be continue to be challenge that doesn’t go away anytime soon. Simultaneously a lot of new competition is trying to get a piece of the enterprise action that Microsoft has successfully won the last decade with SharePoint.
