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We are having issues with moving/copying Document Sets using Workflows. It is working as expected in Dev but does not function as expected in Prod. The issue is how the data is populated to the Drop Off Library. Our library has the document set and one custom column (meta data) which will be used for routing rules. We have enabled both Document Sets and Document IDs in both environments. The workflow error generated is “unknown error” and nothing seems to be appearing in the ULS logs.

We have tried deleting all rules, turning off Content Organizer, and then deleting the Drop Off Library. We then re-enabled the Content Organizer and set a Rule. The Drop Off Library was again generated by the system and contains the Content Types and columns as expected. BUT… still not functioning.

Does anyone have any thoughts of where to go next?

Thanks in advance for any help you might be able to provide!

Milton

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