Hi Everyone,
I’ve been working on this one for a day now and no luck. Thought someone else might have had the same thing happen. When you go to view a Visio document, in browser or web part, you get this: “Unable to retrieve data from the server. The web request failed.” I’ve seen a ton or articles on this about the permissions for the service account and the Visio cache folder. I’ve done all that but still no luck. Any thoughts on what to try next?
Thanks in advance for any advice.
Unfortunately I did that already and it didn’t work. Did an IIS restart to no avail after I made the changes as well. I think you’re right though, time for a reboot since it seems like adjusting those permissions should have worked.
The server setup here is not ideal… Unfortunately I just started here a few days ago and was not around for the build. Let’s hope that’s a change I can get done here over the next few months.
Thanks for the replies! I’ll post back after the reboot.
I would make sure that the account that is used in the app pool for the Visio Service has permissions to the directory D:\Program Files\Microsoft Office Servers\15.0\Data\VisioServer\
By the looks of it, you will need at least edit/read… You might want to bump up to full perms and then reduce as necessary.
Also, I would recommend a reboot somewhere in that equation. I have been thoroughly amazed how some of the slightest things don’t work until you reboot (or iisreset and net stop/start sptimerv4).
As a side note, I noticed you are using D:\ for the SharePoint binaries… If you are, I wouldn’t recommend it in general as 95% of all installs end up on C:\ which could hide problems for everyone else. As a former developer of products like SharePoint, I know that testing is usually done on the most typical platform setup. Just a thought.
Yeah, I’m pretty familiar with the ULS viewer. I’m on 2013. There are two errors in the Windows Application Event Viewer that appear constantly, which is why I thought the link below would fix it, but no such luck.
For ULS
Failed to get document content data Cannot complete this function
http://blog.jussipalo.com/2013/05/sharepoint-2013-visio-graphics-se…
Error 1
Failed to generate raster diagram for file “Site/Filename” page ShapeInfo Error : System.IO.FileNotFoundException: D:\Program Files\Microsoft Office Servers\15.0\Data\VisioServer\VisioCache327b40e7-74c2-4aef-ae3f-cb406765c85f\VisioBundle850cdfaac9de46248b31424887840e00.cache
at Microsoft.Office.Visio.Server.GraphicsServer.DiskCache.ReadBundlePart(Bundle bundle, Int32 index)
at Microsoft.Office.Visio.Server.GraphicsServer.ServiceCore.GetRasterPageItem(RasterPageItemRequest request)
at Microsoft.Office.Visio.Server.GraphicsServer.VisioGraphicsService.GetRasterPageItem(RasterPageItemRequest request)
Warning:
Visio Graphics Service
Failed to access the cache.
Have you dug through the ULS logs? (see ULSViewer for a good tool).
I generally find myself wading through the ULS logs to look for issues there when I attempt to troubleshoot any problems.
Also, you are working with SP2013 correct?
