0
0 Comments

Hi,

I have created 2 case in SharePoint to notify customer when the case is created and resolved.

In the notify customer when the case is created workflow, I have ticked start workflow automatically when the item is created in the start options with workflow 

which sends one email to customer when its created and working fine.

Capture_create_automatically.PNG

In the notify customer when the case is resolved workflow, I have ticked start workflow automatically when the item is created and changed also tried to just tick to start workflow automatically when the item ischanged , in the start options with workflow

 which sends 2 email to customer when its resolved instead of 1.

Capture_resolved.PNG

Capture_resolved_automatically.PNG

Capture_resolved_both.PNG

Can you please guide me in right direction.

Thanks

Afif

(Visited 18 times, 1 visits today)
Add a Comment